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WhatsApp chatbot development that turns chats into customers.

Your customers already message you on WhatsApp. We build AI chatbots on the WhatsApp Business Platform that reply instantly, qualify leads, book appointments, answer support questions from your own knowledge base and hand over to your team with full context.

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WhatsApp Business API

  • WhatsApp Business API integration
  • AI lead qualification
  • Support from your knowledge base
  • Human handoff & shared inbox

WhatsApp AI chatbot features

  • Instant lead replies

    Every new chat gets a reply in seconds, day or night, with a short set of qualifying questions.

  • Appointment booking

    Qualified leads pick a time and the meeting lands straight in your calendar, with reminders by template message.

  • Support answers

    Answers about orders, policies, pricing basics and how-to steps, drawn only from content you approve.

  • CRM and order lookups

    Contacts and conversation summaries saved to your CRM, and read-only lookups for order or booking status.

  • Human handoff

    Complex or sensitive chats go to the right person in a shared inbox, and the bot pauses until handed back.

  • Multilingual replies

    The AI can understand and reply in your customers' languages, such as English, Arabic or Urdu, with your approval of key messages.

WhatsApp Business API integration, done properly

Automation requires the WhatsApp Business Platform, not the free WhatsApp Business app. We handle setup through Meta's Cloud API or a Business Solution Provider, including business verification, your phone number and display name, webhooks, and the message templates your follow-ups need.

We design around the platform's rules: customer opt-in, the customer service window for free-form replies, approved templates for business-initiated messages, and Meta's policies for AI assistants. Meta's pricing is based on message type and country and changes from time to time, so we always point you to Meta's current pricing page rather than quoting fixed rates.

From first chat to live chatbot

  1. 01

    Conversation design

    We map the journeys that matter: new lead, existing customer, support request and handoff, and write the key messages with you.

  2. 02

    Platform setup

    WhatsApp Business Platform account, number, templates and webhook connected to your workflow engine.

  3. 03

    AI and knowledge

    The assistant is grounded in your approved content and connected to your CRM, calendar and order system.

  4. 04

    Test and launch

    We test real scenarios, including edge cases and handoffs, then launch to a small share of chats before going fully live.

  5. 05

    Measure and tune

    Response times, booked meetings, resolution and handoff rates are reviewed and improved every few weeks.

Who uses WhatsApp chatbots

  • Clinics and wellness
  • Real estate
  • E-commerce
  • Education and training
  • Travel
  • Professional services
  • Restaurants and hospitality
  • Automotive services

WhatsApp is a primary channel for customers across the UAE, Saudi Arabia and the wider Middle East, Pakistan, the UK and much of Europe, so a WhatsApp chatbot is often the fastest way to respond to them.

More AI Automation

Related solutions.

We put your business front & center

Our Approach

We believe in a collaborative, transparent process that puts your goals first. From discovery to delivery, we work alongside you every step of the way.
  1. 01

    Tell us what problem you're trying to solve

    Gain insights, optimize operations, and save costs. We're here to help.

  2. 02

    We'll match you with the right developer or team

    Connect with skilled developers and expert teams to drive your project.

  3. 03

    Let's collaborate, test, iterate, and repeat

    We're collaborative, an extension of your team for our clients.

  4. 04

    Get a world-class solution, custom-built for you

    27+ clients, 100+ projects, 3K+ releases – solving business needs together.

From the blog

Guides on WhatsApp Chatbot.

FAQ

WhatsApp Chatbot questions.

Something else on your mind? We are happy to talk it through.

Ask us directly
Do I need the WhatsApp Business API for a chatbot?

Yes. The free WhatsApp Business app only offers basic features like greeting and away messages. An AI chatbot connected to your CRM and workflows needs the WhatsApp Business Platform (API), through Meta's Cloud API or a Business Solution Provider.

How much does a WhatsApp chatbot cost?

There are three parts: building the chatbot (as an estimate, a focused lead or FAQ bot is a smaller project than a full support automation), AI usage, and Meta's WhatsApp charges, which depend on message type and country. Check Meta's current pricing page for their rates.

Can the chatbot reply 24/7 and hand over to a person?

Yes. It replies at any time, and when a customer asks for a person, the topic is sensitive or the bot is unsure, the chat moves to your team in a shared inbox with the full conversation and a summary.

Can a WhatsApp chatbot book appointments?

Yes. After a few qualifying questions it can offer available times or a booking link and add the meeting to your calendar, with reminders sent using approved message templates.

Will the bot make up answers?

We ground it in content you approve and instruct it to say when it does not know and offer a person. We test it against real questions before launch and review conversations regularly.

Do you build WhatsApp chatbots for businesses in the UAE and Saudi Arabia?

Yes. We build WhatsApp chatbots for businesses in the UAE, Saudi Arabia and across the Middle East, as well as the UK, USA, Australia and Pakistan, and can support Arabic and English conversations.

Explore more

Related services.

Start a project

Have a project in mind?

Tell us what you are building. We reply within one business day with next steps.

What happens next?

  1. 1

    Tell us what problem you're trying to solve

    Gain insights, optimize operations, and save costs. We're here to help.

  2. 2

    We'll match you with the right developer or team

    Connect with skilled developers and expert teams to drive your project.

  3. 3

    Let's collaborate, test, iterate, and repeat

    We're collaborative, an extension of your team for our clients.

We reply within one business day.

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